Get in touch
We reply within 24 hours, every day. Your kid's safety is our priority — questions before you buy, help after, warranty claims, you name it.
Before you reach out
A lot of questions are answered here:
How fast will my order ship?
Ships within 24 hours, then 3–8 business days for free US standard shipping. Canada and Mexico: 5–12 business days at $8 flat.
What's your return policy?
30-day return window, full refund if the tracker is in its original packaging. See our Refund Policy for details.
Does it work with iPhone AND Android?
Yes. Pair it via the free eTracing app (App Store + Google Play). Bluetooth 4.0 required (iPhone 4S+, Android 4.3+).
How loud is the alarm?
110 dB — loud enough to cut through stadium crowd noise. The phone-side alarm also fires the moment you cross the 10-meter (33 ft) range.
Where do you ship from?
US warehouse via our fulfillment partner CJ Dropshipping for fastest delivery to US customers.
Where's my order?
You'll receive a tracking number by email the moment your order ships. If it's been more than 5 business days since you ordered and you haven't received tracking, email us with your order number.
Still have a question?
Fill the form below or email us directly — whichever is easier.